Services group

Service development – in close cooperation with the customer

New services are the best growth motor known. This applies not only to the service sector – more and more manufacturers of industrial goods are offering additional services. These services, which are often technology-based, can only be established to be profitable and successful if the companies approach the requirements of the service business systematically.

Customer knowledge as a central factor in success

We support companies with an approach that places the interaction between the supplier and the customer in focus. We investigate whether the offering and the business model can really be aligned to the customer’s requirements, and how they can be designed accordingly.

In order to be able to offer tailor-made solutions that match the customer’s requirements, you need answers to specific customer desires and influencing factors – ideally, these should be unfiltered and have a relationship to day-to-day work. The effective deployment of targeted customer knowledge can be used to optimize organizational processes and develop industrial services.

We offer not only the necessary methodological skills, but also the appropriate infrastructure in the form of the open JOSEPHS® test laboratory for customer and user experiences in Nuremberg city center or the test and application center L.I.N.K. for technology-aided applications and services at Fraunhofer IIS.

Our services at a glance

 

Product and service tests

Prototyping – testing products or services together with the customer – can be applied to almost any sector. The focus here is on recording customer motivations, requirements, and expectations – ideally, these should be unfiltered and have a relationship to day-to-day work. The aim is to develop or optimize our own services in close cooperation with the customer; this saves money and trouble, and makes the customer happy.

 

Industrial Services Excellence Circle ISEC

Particularly in our increasingly digital age, the focus lies largely on the question as to how the digitization of business affects services and how these should be designed. In order to be able to approach the topic tangibly and in a manner that resembles everyday practice, it is a good idea to focus on the sector. To this end, Fraunhofer SCS launched the Industrial Services Excellence Circle for mechanical engineers.

 

Increasing service sales with customer knowledge

Enabled by the possibilities of digitization and driven by global competition and individual customer requirements, more and more producing companies are developing from pure manufacturers to suppliers of individual customer solutions: This process is known as "servitization". For this reason, it is a good idea to obtain knowledge about the customer and make use of this in your company

More Groups

Business models

The increase in digitization has effects on every business model. We will be happy to guide you through the digital transformation of your business models.

Optimization

Managing networks and interfaces is becoming more and more complex. We will optimize your networks based on our own planning software, mathematical models, and years of practical experience.

Technologies

Smart object technologies promise more efficient processes and new sales markets. We can support you in searching for the right technology, in developing technology-
based services and processes, and in implementing them in your company.

Processes

If you think strategically about logistics, you can allready ensure that structures and processes that are still secure a sustainable development in the future. We analyze your business processes, identify performance gaps and find the right levers.

Markets

Knowing your market is essential to success. We will find you the right customers, support you with investment decisions, draw up new target markets with you, and analyze market trends and developments.